The following Returns Policy forms part of MIOH's Terms and Conditions, which can be found on the website.

RETURNS AND SIZE EXCHANGES

A. SIZE CHANGE

To exchange an item for a different size, the user must place a new order with the correct size. Additionally, they must request a return of the original item by following the steps detailed below in the "PRODUCT RETURNS AND REFUNDS" section.

B. PRODUCT RETURNS AND REFUNDS

1. RETURN CONDITIONS

IMPORTANT : THE RETURN PERIOD IS 15 BUSINESS DAYS FROM RECEIPT OF THE ORDER.

The customer will have a maximum of fifteen (15) business days from the delivery of the product to withdraw, in whole or in part, from the purchase, in accordance with applicable law, unless a longer period is expressly communicated. For example, during the Christmas season, from December 12th, the return period is until January 15th.

Once this period has ended, MIOH will not accept returns due to withdrawal from product purchases.

In any case, if you decide to cancel the purchase, the following requirements must be met :

• The product must be in the same condition as when it was delivered and must retain its original packaging and labeling .
• The product must not have been used .
• Returns to MIOH must be made using the same box or envelope used for delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

2. RETURN METHODS

Depending on where the order was placed, there are two return methods:

ORDERS SHIPPED TO SPAIN (PENINSULA AND BALEARIC ISLANDS):

For orders shipped to Spain (Peninsula and Balearic Islands), there are two return methods:

A) MIOH COLLECTS THE RETURN AT THE ADDRESS INDICATED

COST : €5

To do this:

1st - Contact MIOH by sending an email to info@mioh.eu , with the subject "Return of order number XXXX", indicating ALL of the following details:

• the order number
• the products that are returned
• the reason for the return
• the address for collecting the dresses
• the name of the contact person and their phone number

2. MIOH will send a transport agency to collect the order from the specified address . The agency will attempt collection a maximum of three times and will contact the designated contact person in case of any issues. If delivery is unsuccessful after these attempts, the customer must follow the established procedure for international orders, which is described below.

B) THE CUSTOMER SENDS THE PRODUCTS AT THEIR OWN EXPENSE :

The client must:

1. To contact MIOH, please send an email to info@mioh.eu , indicating the order number, the products being returned, and the shipping company through which the products will be sent.
2. Send the product(s) to the following address at your own expense:

MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54

ORDERS SHIPPED TO THE EU (EUROPEAN UNION):

For orders placed from a country within the European Union, to return one or more products that have been cancelled, the customer must:

1. To contact MIOH, please send an email to info@mioh.eu , indicating the order number, the products being returned, and the shipping company through which the products will be sent.
2. Send the product(s) to the following address at your own expense:

MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54

ORDERS SHIPPED OUTSIDE THE EU (EUROPEAN UNION):

For orders placed from a country outside the European Union, to return one or more products that have been cancelled, the customer must:

1. To contact MIOH, please send an email to info@mioh.eu , indicating the order number, the products being returned, and the shipping company through which the products will be sent.
2. Send the product(s) to the following address at your own expense:

MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54

VERY IMPORTANT : For returns from countries outside the EU, MIOH may incur customs and handling fees. This amount will be deducted from the refund.

C. DEFECTIVE OR INCORRECT PRODUCTS

Without prejudice to any other rights that may apply, the customer shall be entitled to a refund of the price of defective products or products delivered that do not correspond to the order placed. Alternatively, the customer shall be entitled to request and receive a replacement product in perfect condition, should it still be available.

In any case:

• The product must be in the same condition as when it was delivered and must retain its original packaging and labeling.
• The product must not have been used.
• Returns to MIOH must be made using the same box or envelope used for delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
• MIOH may request the customer to send photos or any other proof that the product is defective or the shipment is incorrect.

METHOD FOR RETURNING DEFECTIVE PRODUCTS OR INCORRECT SHIPMENTS:

In cases of return to MIOH of defective products or products that do not correspond to your order, the procedure to follow will be the following:

1. Contact MIOH by sending an email to info@mioh.eu , indicating :

• in the subject line of the message “Defective Product” or “Incorrect Shipment” as appropriate
• the order number
• which product(s) are defective or were sent in error
• Contact details for the collection of incorrect or defective products (name, address and contact telephone number).

2nd.- MIOH will arrange for its associated transport agency to collect the defective or incorrect product, at no cost to the customer .

Provided that the User has followed the procedure established in this section and the requirements established in these Return Conditions have been met, MIOH will refund the price paid corresponding to the returned products that are defective or do not correspond to the product order made by the customer, in accordance with the provisions of the following section.

D. REFUNDS

Provided that the customer has followed the procedure established in these Return Conditions and the requirements established therein have been met, MIOH will refund the price paid by the User corresponding to the returned products.

MIOH will not pay or cover the return expenses and/or costs, charging the customer for the collection service if they choose this return method, unless it is a defective product or sent in error, in which case MIOH will assume the cost of the return.

The User will not be entitled to a refund of the price of returned products that are not in the same condition as when they were delivered, or if the requirements established in these Return Conditions have not been met.

Partial returns of an order will result in a refund of the price corresponding to the product or products actually returned.

If the product was purchased at a discount, the refund will be based on the price actually paid by the customer.

Once the product has been received in our warehouses and its condition has been verified , the refund will be processed using the payment method used for the purchase, within a maximum period of 14 days after notification of withdrawal.

IMPORTANT : To verify that the refund has been processed correctly, please check both the bank account and the card used for the payment. The customer will be notified as soon as the refund is issued. While the refund has been processed at that time, it may take a few days to appear on the statement.

Version 11.0 released on March 22, 2022