The following Returns Policy forms part of MIOH's Terms and Conditions, which can be found on the website.

SHIPPING CONDITIONS

SERVICE LOCATIONS

MIOH ships orders to Spain (excluding the Canary Islands, Ceuta and Melilla) and other countries which can be checked when placing the order.

TRANSPORT PRICE

For shipments to mainland Spain, shipping is always free for orders of 75 euros or more, and the delivery time is 24-48 hours. For other areas and destinations, the shipping price varies.

Shipping costs are calculated automatically based on the destination and/or order amount. Shipping costs will be detailed throughout the checkout process and can always be reviewed before finalizing payment.

These rates also include insurance against loss or breakage, as well as the corresponding VAT.

DELIVERY TIME

Orders will be delivered within the timeframe indicated by the shipping method selected at checkout. No shipments or deliveries are made on Saturdays or public holidays.

SERVICE DESCRIPTION

Deliveries will be made within the timeframe indicated in the shipping method selected when placing the order, which varies depending on the destination.

Once the order is ready for delivery, an informative email/sms will be sent to the customer detailing the delivery address, the transport company and, if applicable, the shipment reference number.

The transport company will make a total of 3 delivery attempts.

If the customer cannot be located on the first attempt, the delivery person will leave a "Passing Note" (provided that the space where the mailbox is located can be accessed).

From that moment, a 24/48-hour window will be allowed for the customer to contact the branch or vice versa. After 24 hours of the customer's absence, the transport company will begin managing any unreachable deliveries. If contact has not been made after 48 hours, a second delivery attempt will be made at a different time.

Before making the third attempt, the transport company will contact the customer at the telephone number listed in their address book to arrange a new delivery date.

If the customer cannot be located in three attempts, the order will be stored at the destination branch closest to their home address and after 10 days from the date of dispatch of the order, it will be returned to the central warehouse.

From that moment on, the transport company will contact the customer to arrange a new delivery which will have an additional charge of €5 (VAT included) which must be paid directly to MIOH.

If the customer wishes to arrange a delivery date directly with the transport company or change the delivery details or location, they can do so via the link we sent in the shipping confirmation SMS.

PRODUCT BREAKAGE

If any product is damaged during shipping, we will take the necessary steps to recover all items in the order and reship a complete shipment. If the product is out of stock, a full refund will be issued.

If, upon receiving the order, the customer suspects that there may have been a breakage or defect, they should not accept the order and should contact us via email at info@mioh.eu so that we can handle the issue.

PRODUCT DELIVERY

MIOH is committed to delivering the product in perfect condition to the address specified by the customer on the order form. It is very important that the customer provides an address where the order can be delivered during normal business hours (10:00 AM to 2:00 PM and 4:00 PM to 7:00 PM).

MIOH will not be responsible for errors caused in delivery when the delivery address entered by the customer in the order form does not match reality or if some data has been omitted.

If the customer is absent at the time of delivery, the carrier will leave a notice indicating how to arrange a new delivery. As part of its delivery service, MIOH contracts a series of follow-up actions (calls to customers at different times of day, emails, and SMS messages) to ensure successful delivery.

If delivery has not been arranged within 7 business days of the order being dispatched, the customer must contact MIOH. If the customer fails to do so, after 10 business days from the order's dispatch date, it will be returned to our warehouse, and the customer will be responsible for the shipping and return costs, as well as any associated handling fees.

If the reason for the failed delivery is a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range from one to three weeks. In any event, once it is confirmed that the delivery has not been completed, the customer may choose between a refund or a new shipment of the order, provided the products are available.

Version 11.0 released on March 22, 2022