These Special Conditions are in addition to the Terms of Use of www.mioh.eu (the “Website”), owned by Caruso y Ana SL (the “Company”) and regulate the relationship between the User and the Company when registering as a “User” of MIOH as well as when contracting any product / service offered by the Company and/or through www.mioh.eu.

PERMANENT STORE, PRIVATE PURCHASES AND PURCHASE PROCEDURE

In order to purchase products through MIOH and/or participate in the offers offered by MIOH, you may be required to be a registered user (see the “Registration” section in the Terms of Use).

The procedure for purchasing the products offered through the Website is as follows:

Select the product. Users wishing to purchase a product offered on MIOH must click the "View Details" button on the product page. Before adding the product to their shopping cart, users can consult the product's technical specifications. Among other information regarding the product's characteristics, users can view the price and quantities. To select the product for purchase, users must click the "Add to Cart" button until they have selected all the products they wish to order through MIOH.

Shopping cart. Once all products have been selected, the User can click on the shopping cart button and an order summary will be displayed. If they wish to continue shopping, they can do so and their selection will be saved. Otherwise, the User must click the "Checkout" button.

Shipping and payment information: Next, the User must fill out the “Shipping Address” form with information related to the shipment of the order, such as an email address, first and last name, postal address and contact telephone number.

After completing this information, a confirmation screen will be displayed, which also indicates the shipping methods and their corresponding costs, if any.

Next, a screen is displayed where you can select the payment method (if there are several) and a form to complete the corresponding payment details.

If the User has a billing address different from the shipping address, after entering the payment method details, on the same page they must select the option "Use a different billing address" and complete the corresponding form.

Once this information is completed, the User can view an order summary before confirming, which displays all the order details for the User to review. At this point, the User can cancel the purchase process to modify their order, billing, or shipping information, if necessary. Once the information is verified, the User should click the "Complete Purchase" button, and they will be redirected to the payment platform.

Order Confirmation: Once the order is confirmed, the User will see a confirmation of its receipt. The order will be processed once MIOH receives payment confirmation. The User can continue shopping after completing this purchase process.

Once the purchase process is complete, the User will receive an email with order information (order number, price, products purchased, delivery times, and shipping costs). Additionally, when MIOH ships the order, it will send an email to the User informing them of the shipment, providing the shipping company's details and/or the order tracking number.

For any information regarding your order, you can send an email to info@mioh.eu or complete the corresponding form on the "Contact" page of the website www.mioh.eu. In all cases, please include your order number.

SHIPMENTS, INCIDENTS

Our shipments are made in accordance with our Shipping Conditions, published here. These conditions also govern any delivery issues.

PRICES OF PRODUCTS OFFERED ON MIOH AND PAYMENTS

The price of the products and services offered on the Website includes, unless expressly stated otherwise, the Value Added Tax (VAT) applicable in Spain or other taxes that may be applicable and, in any case, will be expressed in the Euro currency (€).

Payment must be made by VISA or MASTERCARD credit card. The payment gateway provided by our partner STRIPE, integrated into our website, will only be used for products and services provided directly by Caruso y Ana SL.

Failure to pay entitles the Company to suspend delivery of the corresponding product or service and, in any case, grants it the right to demand payment once the service has been provided or shipped. Likewise, in the event of repeated payment defaults or breach of any of the User's obligations, the Company reserves the right to suspend the User's membership, notifying them by email.

The User can view details of their orders in their website account. If they wish to receive an invoice, they simply need to request it by emailing info@mioh.eu.

The following Shipping and Returns Policy forms part of MIOH's Terms and Conditions, which can be viewed on the website.

RETURNS AND SIZE EXCHANGES

A. SIZE CHANGE

To exchange an item for a different size, the user must place a new order with the correct size. Additionally, they must request a return of the original item by following the steps detailed below in the "PRODUCT RETURNS AND REFUNDS" section.

B. PRODUCT RETURNS AND REFUNDS

1. RETURN CONDITIONS

IMPORTANT : THE RETURN PERIOD IS 15 BUSINESS DAYS FROM RECEIPT OF THE ORDER.

The customer will have a maximum of fifteen (15) business days from the delivery of the product to withdraw, in whole or in part, from the purchase, in accordance with applicable law, unless a longer period is expressly communicated. For example, during the Christmas season, for orders placed from December 12th, the return period is until January 15th.

Once this period has ended, MIOH will not accept returns due to withdrawal from product purchases.

In any case, if you decide to cancel the purchase, the following requirements must be met :

• The product must be in the same condition as when it was delivered and must retain its original packaging and labeling .
• The product must not have been used .
• Returns to MIOH must be made using the same box or envelope used for delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

2. RETURN METHODS

Depending on where the order was placed, there are two return methods:

ORDERS SHIPPED TO SPAIN (PENINSULA AND BALEARIC ISLANDS):

For orders shipped to Spain (Peninsula and Balearic Islands), there are two return methods:

A) MIOH COLLECTS THE RETURN AT THE ADDRESS INDICATED

COST : €5

To do this:

1st - Contact MIOH by sending an email to info@mioh.eu , with the subject "Return of order number XXXX", indicating ALL of the following details:

• the order number
• the products that are returned
• the reason for the return
• the address for collecting the dresses
• the name of the contact person and their phone number

2. MIOH will send a transport agency to collect the order from the specified address . The agency will attempt collection a maximum of three times and will contact the designated contact person in case of any issues. If delivery is unsuccessful after these attempts, the customer must follow the established procedure for international orders, which is described below.

B) THE CUSTOMER SENDS THE PRODUCTS AT THEIR OWN EXPENSE :

The client must:

1. To contact MIOH, please send an email to info@mioh.eu , indicating the order number, the products being returned, and the shipping company through which the products will be sent.
2. Send the product(s) to the following address at your own expense:

MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54

ORDERS SHIPPED TO THE EU (EUROPEAN UNION):

For orders placed from a country within the European Union, to return one or more products that have been cancelled, the customer must:

1. To contact MIOH, please send an email to info@mioh.eu , indicating the order number, the products being returned, and the shipping company through which the products will be sent.
2. Send the product(s) to the following address at your own expense:

MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54

ORDERS SHIPPED OUTSIDE THE EU (EUROPEAN UNION):

For orders placed from a country outside the European Union, to return one or more products that have been cancelled, the customer must:

1. To contact MIOH, please send an email to info@mioh.eu , indicating the order number, the products being returned, and the shipping company through which the products will be sent.
2. Send the product(s) to the following address at your own expense:

MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54

VERY IMPORTANT : In case of returns from countries outside the EU, there may be some customs fees that MIOH may charge the customer.

C. DEFECTIVE OR INCORRECT PRODUCTS

Without prejudice to any other rights that may apply, the customer shall be entitled to a refund of the price of defective products or products delivered that do not correspond to the order placed. Alternatively, the customer shall be entitled to request and receive a replacement product in perfect condition, should it still be available.

In any case:

• The product must be in the same condition as when it was delivered and must retain its original packaging and labeling.
• The product must not have been used.
• Returns to MIOH must be made using the same box or envelope used for delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
• MIOH may request the customer to send photos or any other proof that the product is defective or the shipment is incorrect.

METHOD FOR RETURNING DEFECTIVE PRODUCTS OR INCORRECT SHIPMENTS:

In cases of return to MIOH of defective products or products that do not correspond to your order, the procedure to follow will be the following:

1. Contact MIOH by sending an email to info@mioh.eu , indicating :

• in the subject line of the message “Defective Product” or “Incorrect Shipment” as appropriate
• the order number
• which product(s) are defective or were sent in error
• Contact details for the collection of incorrect or defective products (name, address and contact telephone number).

2nd.- MIOH will arrange for its associated transport agency to collect the defective or incorrect product, at no cost to the customer .

Provided that the User has followed the procedure established in this section and the requirements established in these Return Conditions have been met, MIOH will refund the price paid corresponding to the returned products that are defective or do not correspond to the product order made by the customer, in accordance with the provisions of the following section.

D. REFUNDS

Provided that the customer has followed the procedure established in these Return Conditions and the requirements established therein have been met, MIOH will refund the price paid by the User corresponding to the returned products.

MIOH will not pay or cover the return expenses and/or costs, charging the customer for the collection service if they choose this return method, unless it is a defective product or sent in error, in which case MIOH will assume the cost of the return.

The User will not be entitled to a refund of the price of returned products that are not in the same condition as when they were delivered, or if the requirements established in these Return Conditions have not been met.

Partial returns of an order will result in a refund of the price corresponding to the product or products actually returned.

If the product was purchased at a discount, the refund will be based on the price actually paid by the customer.

Once the product has been received in our warehouses and its condition has been verified , the refund will be processed using the payment method used for the purchase, within a maximum period of 14 days after notification of withdrawal.

IMPORTANT : To verify that the refund has been processed correctly, please check both the bank account and the card used for the payment. The customer will be notified as soon as the refund is issued. While the refund has been processed at that time, it may take a few days to appear on the statement.

SHIPPING CONDITIONS

SERVICE LOCATIONS

MIOH ships orders to Spain (excluding the Canary Islands, Ceuta and Melilla) and other countries which can be checked when placing the order.

TRANSPORT PRICE

For shipments to mainland Spain, shipping is always free for orders of 75 euros or more, and the delivery time is 24-48 hours. For other areas and destinations, the shipping price varies.

Shipping costs are calculated automatically based on the destination and/or order amount. Shipping costs will be detailed throughout the checkout process and can always be reviewed before finalizing payment.

These rates also include insurance against loss or breakage, as well as the corresponding VAT.

DELIVERY TIME

Orders will be delivered within the timeframe indicated by the shipping method selected at checkout. No shipments or deliveries are made on Saturdays or public holidays.

SERVICE DESCRIPTION

Deliveries will be made within the timeframe indicated in the shipping method selected when placing the order, which varies depending on the destination.

Once the order is ready for delivery, an informative email/sms will be sent to the customer detailing the delivery address, the transport company and, if applicable, the shipment reference number.

The transport company will make a total of 3 delivery attempts.

If the customer cannot be located on the first attempt, the delivery person will leave a "Passing Note" (provided that the space where the mailbox is located can be accessed).

From that moment, a 24/48-hour window will be allowed for the customer to contact the branch or vice versa. After 24 hours of the customer's absence, the transport company will begin managing any unreachable deliveries. If contact has not been made after 48 hours, a second delivery attempt will be made at a different time.

Before making the third attempt, the transport company will contact the customer at the telephone number listed in their address book to arrange a new delivery date.

If the customer cannot be located in three attempts, the order will be stored at the destination branch closest to their home address and after 10 days from the date of dispatch of the order, it will be returned to the central warehouse.

From that moment on, the transport company will contact the customer to arrange a new delivery which will have an additional charge of €5 (VAT included) which must be paid directly to MIOH.

If the customer wishes to arrange a delivery date directly with the transport company or change the delivery details or location, they can do so via the link we sent in the shipping confirmation SMS.

PRODUCT BREAKAGE

If any product is damaged during shipping, we will take the necessary steps to recover all items in the order and reship a complete shipment. If the product is out of stock, a full refund will be issued.

If, upon receiving the order, the customer suspects that there may have been a breakage or defect, they should not accept the order and should contact us via email at info@mioh.eu so that we can handle the issue.

PRODUCT DELIVERY

MIOH is committed to delivering the product in perfect condition to the address specified by the customer on the order form. It is very important that the customer provides an address where the order can be delivered during normal business hours (10:00 AM to 2:00 PM and 4:00 PM to 7:00 PM).

MIOH will not be responsible for errors caused in delivery when the delivery address entered by the customer in the order form does not match reality or if some data has been omitted.

If the customer is absent at the time of delivery, the carrier will leave a notice indicating how to arrange a new delivery. As part of its delivery service, MIOH contracts a series of follow-up actions (calls to customers at different times of day, emails, and SMS messages) to ensure successful delivery.

If delivery has not been arranged within 7 business days of the order being dispatched, the customer must contact MIOH. If the customer fails to do so, after 10 business days from the order's dispatch date, it will be returned to our warehouse, and the customer will be responsible for the shipping and return costs, as well as any associated handling fees.

If the reason for the failed delivery is a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range from one to three weeks. In any event, once it is confirmed that the delivery has not been completed, the customer may choose between a refund or a new shipment of the order, provided the products are available.

Version 11.0 released on March 22, 2022